Yay Monday - Terms of Service

1. What these terms cover

These terms explain how you (the business or employer) may use the Yay Monday platform ("we", "us", or "our") to manage job vacancies and receive applications. By creating an account or using the service, you agree to these terms.

2. The Yay Monday service

Yay Monday provides an online platform for collecting and managing job applications. We do not recruit, advertise on external job boards, or take part in employment decisions.

Each job vacancy uses one credit, which allows it to remain live for 30 days. After expiry, the vacancy moves to admin-only mode, meaning you can still view and manage received applications but cannot receive new ones.

3. Credits and payments

• Credits cost £10 each (including VAT, if applicable).
• 1 credit = 1 live vacancy for 30 days.
• Credits are non refundable, except where purchased in error and at our discretion.
• Credits expire 12 months after purchase.
• Payments are processed via Stripe Checkout. You are responsible for accurate payment details.

4. Your responsibilities

• You are a genuine employer or authorised recruiter.
• You will only post lawful, accurate, and non-discriminatory content and comply with employment and data protection laws.
• You will handle candidate data in line with the UK GDPR and Data Protection Act 2018.
• You remain the Data Controller for any applicant information you receive through the platform.

Recruitment agencies

If you are a recruitment or employment agency, you must comply with all applicable laws and regulations governing your operations, including the Conduct of Employment Agencies and Employment Businesses Regulations 2003. You may only advertise genuine vacancies on behalf of identifiable clients who have authorised you to do so. You must not misrepresent the nature of a vacancy, the identity of the hiring business, or your relationship with that business.

5. Our responsibilities

• We aim to keep the service reliable but do not guarantee uninterrupted or error-free operation.
• We take reasonable steps to secure and back up data.
• We process applicant data only as instructed by you and not for our own purposes.
• We may occasionally suspend access for maintenance or updates. Wherever possible, this will take place during planned maintenance windows and outside of normal business hours to minimise disruption. For any major updates or scheduled downtime expected to affect normal service for an extended period, we will provide at least one week’s advance notice via email or in-app message.

5A. Fair usage policy

To maintain performance and reliability for all users, Yay Monday operates under a fair usage policy. While each vacancy allows an unlimited number of applications, employers must use the platform reasonably and in good faith.

Excessive or abnormal use - for example, automated or bulk submissions, artificially inflated applicant numbers, or any activity that places disproportionate load on the platform may be restricted or suspended at our discretion to protect service quality.

We will always attempt to contact the account holder before taking any action, except in urgent cases where immediate steps are required to maintain system integrity.

6. Account security

You are responsible for keeping your login details secure. If you suspect unauthorised access, notify us immediately at [email protected].

7. Data protection

• You are the Data Controller for applicant data; Yay Monday is the Data Processor.
• We comply with the UK GDPR and Data Protection Act 2018.
• Applicant data is generally retained for your selected retention period (default: 12 months after the application submit date), unless you delete individual records sooner. If a vacancy expires or is archived, all associated applicant data is automatically deleted after 30 days, whichever occurs first.
• See our Privacy Notice for details.

8. Intellectual property

All rights in the Yay Monday software, website, and branding belong to Yay Monday. You may not copy, resell, or reverse-engineer any part of the service.

9. Limitation of liability

• We are not liable for loss of profits, revenue, data, or business opportunities, or any indirect, special, or consequential loss.
• Our total liability for any direct loss is limited to the total amount you paid to us in the 12 months before the issue arose.

10. Ending your use of the service

You may stop using Yay Monday at any time. We may suspend or close your account if you breach these terms, misuse the platform, or act unlawfully. If your account is closed, your data will be retained for 30 days before permanent deletion.

11. Respect Our Team - Zero Tolerance

Yay Monday maintains a zero tolerance policy for aggressive, harassing, threatening, or otherwise abusive behavior toward our employees, contractors or representatives. Any such conduct will result in immediate suspension or termination of your account, at our sole discretion.

All fees and charges incurred prior to suspension or termination remain payable, and no refunds will be issued. We encourage clients to raise any concerns or disputes professionally through our support channels.

12. Changes to these terms

We may update these terms occasionally. We will post updates on our website, and continued use of the platform means you accept the revised terms.